Refund policy

 

  1. Return Eligibility:
    Each seller on ShowHaus has their own return policy. Before making a purchase, please review the return and refund policies listed on the seller’s shop page. These policies will outline conditions such as timeframes, item eligibility, and any fees associated with returns.

  2. How to Initiate a Return:
    If you’d like to return an item, please contact the seller your item was purchase from directly through the ShowHaus platform. Sellers are required to communicate promptly and provide instructions for returning the item, if eligible.

  3. Condition of Returns:
    Returned items must be in their original condition and packaging, unless otherwise stated in the seller’s return policy. Items that are damaged, altered, or used may not qualify for a refund.

  4. Refunds:
    Refunds are processed by the seller once the returned item is received and inspected. Depending on the seller’s policy, it may take several business days for the refund to be processed and reflected in your account.

  5. Custom Orders:
    Custom or personalized items may not be eligible for returns or refunds unless they arrive damaged or defective. Please check the seller’s policy for details regarding custom orders.

Understanding ShowHaus’ Limitations as a Marketplace

ShowHaus provides a platform for buyers to discover and purchase from independent designers and sellers. It’s important to note that ShowHaus is not directly involved in transactions between buyers and sellers.
By using ShowHaus, you understand that:
  • Transactions Are with Independent Sellers: You are not purchasing directly from ShowHaus but from one of the talented designers or sellers on the platform.
  • No Pre-Screening of Items: ShowHaus does not pre-screen items listed for sale and does not guarantee or endorse any products, listings, or seller-generated content, including photographs, descriptions, or shop policies.
  • Varied Seller Policies: Each seller on ShowHaus may have their own processing times, shipping methods, and shop policies. Buyers should review these details carefully before making a purchase.
  • Custom Orders: If you provide your own materials for a custom order, you assume responsibility for the suitability and quality of those materials.

Need Help?

If you have any questions or concerns about your order, shipping, or returns, and the seller has not responded within 7 days, feel free to contact our customer support team at shopshowhaus@gmail.com. We are here to ensure your experience with ShowHaus is smooth and enjoyable!