Shipping policy

At ShowHaus, we’re committed to making your shopping experience seamless and enjoyable. Since our platform hosts a variety of talented independent sellers, the following policies are designed to provide transparency and consistency for all customers.

  1. Order Fulfillment:
    Our sellers are responsible for packaging and shipping your order directly to you. Sellers are expected to ship items within the processing time specified within their individual shop policies on their shop's page, unless otherwise communicated and agreed upon with you in writing (email). If there is a delay, the seller should notify you promptly.

  2. Shipping Address:
    Please double-check your shipping address at checkout to ensure accurate delivery. Sellers are required to ship items to the address provided during checkout, so it’s essential that your information is up to date.

  3. Tracking Information:
    When your order is shipped, you will receive a notification and tracking information if the seller provides it. This allows you to monitor your package’s journey until it arrives at your door.

  4. Shipping Costs:
    Shipping costs are determined by the individual seller and will be outlined in their shop policies. These costs are calculated based on factors like item weight, dimensions, and shipping destination.

  5. Delivery Expectations:
    Sellers comply with all U.S. shipping regulations and strive to deliver your order promptly. If your package hasn’t arrived within the expected timeframe, please contact the seller directly through your account dashboard for assistance.

  6. Lost or Missing Packages:
    In the unlikely event that your package does not arrive, the seller may require valid proof of shipping to investigate. ShowHaus encourages sellers to work with customers to resolve these situations quickly.

Need Help?

If you have any questions or concerns about your order, shipping, or returns, and the seller has not responded within 7 days from when you reached out, feel free to contact our customer support team at shopshowhaus@gmail.com. We are here to ensure your experience with ShowHaus is smooth and enjoyable!